FAQ's
General
RaundTable is a mobile app designed to help you reach your saving goals faster by saving in groups (called Tables) with trusted friends and colleagues as opposed to saving alone. RaundTable also helps you avoid the cost of borrowing by allowing Table members to borrow from each other at no interest.
By savings in groups and creating a habit of regularly saving, you improve your chances of reaching your saving goal faster. You also get a chance to borrow from your trusted members at 0% interest and kick away impulse spending by creating a structure around your saving habit. You will also have access to your team members' motivation and support and can improve social connections within your group.
With RaundTable, you can access a list of the members in your Table. You can also view both your personal and group saving goals and track each goal’s progress in real-time. You can also access records of each transaction and friendly reminders of due dates within your group. The mobile app will also provide notifications of activities in your group such as when a member accepts an invite to join your Table or when your group has reached a saving milestone.
When you join or create a Table, you and your group members agree to work towards a saving by making set contributions regularly. You also agree to take turns to share the contributed funds by setting a receiving order. When you receive your payout (which consists of funds contributed by other members), you repay these funds over time as you make your regular contributions as agreed. Other members will also receive their payout of contributed funds and they will repay the payout as they make frequent contributions as well. Once all members have had an opportunity to access the payout, the Table ends. You can decide to restart the Table or form a new Table with different members. If you decide to restart the group with the same members, the receiving order will usually rotate so that members who received the payout last can access the earlier receiving positions in the new Table.
Registration
Tables
To become a member, you must be an individual who is at least 18 years old, must be capable of entering into a binding agreement and must have an active Australian Bank account. You must also be in Australia to use our services.
To become a member, you must download the RaundTable app and provide your personal ID details and residential address for us to verify them. You must also link your Australian bank details which we will use to transfer funds to deduct your Contribution when it becomes due and also deposit your PayOut when your turn to receive it arrives.
We will not permit you to use our services until we can verify your ID and any other personal details you provide. We may contact you to assist with successfully completing the verification, should you experience any difficulties.
Once you have successfully completed the registration process, you can start using our services by creating Tables or accepting invitations to join Tables. You can also start creating your personal saving goals. You must either join or create a Table within 30 standard days of becoming a member. We may temporarily disable your membership if you are not an active member after this period.
RaundTable may revoke your membership if you breach our Terms and Conditions and Privacy Policy. You must carefully read our T&Cs and Privacy Policy on our website and ensure you fully understand them before becoming a member.
You can cancel your membership by contacting us using the details provided on our website. It is important to note that cancelling your membership before your Table ends may incur administrative fees and you may be required to repay funds other members have shared with you before you can cancel your membership. Before joining a Table, you must ensure you understand the commitments of your Table, including how much you are required to contribute and for how long and make an informed decision. We also recommend that you discuss with your Table members about your intention to cancel before contacting RaundTable.
You can contact our Customer Support Team via our website or social media pages, and we will contact you to assist you further.
A Table Leader is the person that creates the Table and invites others to join. A Table Leader is also responsible for discussing with other members how much should be contributed, receiving positions, frequency of contributions and any other issues related to that Table.
Yes. Members can change the details of their Table before the start date. While only the Table Leader can change these details since they created the Table, all members are entitled to discuss with the Table Leader about any changes they require.
Frequency is how often you are required to make a contribution to your Table. This can be Weekly, Fortnightly or Monthly.
You must only invite people you know, trust, and have a social or professional connection with.
By default, the Table starts 5 standard days from the date of creation to ensure there is adequate time to invite other users and make any changes required. However, the start date of any Table must not exceed 30 standard days from the date of creation.
You will receive a text message with your invitation to join a Table. We will require you to download the app and complete the registration process if you are not an existing member of RaundTable. If you are an existing member, you will receive an in-app notification, in addition to the text message.
You must review all members of the Table (both current and invited) and ensure you are comfortable with participating with these individuals before joining. You must also review the Table Start Date, Contribution, Frequency, and Table End Date and ensure you will be able to comfortably meet the requirements of the Table before joining. If you do not agree with any of the details of the Table, you must not join the Table.
All Tables must have a minimum of 3 and a maximum of 10 members.
You can be a member of up to 3 Tables at any given time.
Closer to the end date of your Table, you will receive an invitation to renew your membership. You can accept or reject your membership renewal.
Your membership will not be renewed in that Table once the table end date passes. If you wish to rejoin the Table, you must receive a new invitation from the Table Leader.
Yes. Once you accept to renew your membership in a Table, the new restart date will be 5 standard days from the current table end date or any greater date agreed by members. During this period the status of your Table is pending, and you can change details such as contribution amount, frequency or invite additional members.
No. You will not be able to make any changes to the Table once it has started.
No. You will not be able to invite new members after the Table has started. You can only invite new members before the start date or before the restart date.
We pause a Table if we unsuccessfully try to deduct the contribution from your linked bank account. We will also pause your Table if it has less than 3 members when the start date arrives. We will also send you a notification once this occurs.
The receiving order can be randomly set during group creation. Alternatively, the Table Leader can set the receiving order after discussing it with other Table members. You must ensure that you have reviewed your receiving position and the position of other members before joining a Table.
Payments
RaundTable deducts your contribution when it becomes due from your linked bank accounts. We take your privacy and security seriously. That is why we use a trusted provider – Basiq to securely collect, store and process transactions using bank-grade encryption. The funds collected will be deposited into your Wallet where the Contribution will be deducted from. We will send you a reminder a day before your Contribution is due.
You can top-up your Wallet by directly depositing funds into our bank account using our PayID. You can initiate the process by clicking on Wallet Top-Up from your Wallet Dashboard.
Depending on the bank you use, it may take up to 24 hours. We will send you a notification once your Wallet balance is updated.
Yes. You can swap with any member before or after the table starts. You can access the swap button from the Table Dashboard.
Funds in your wallet are held by a registered bank in Australia or an authorised Deposit-taking Institution (ADI). The bank is required by law to provide protection for deposits with a government guarantee of up to $250,000.
You can submit a withdrawal request from your Wallet Dashboard. We will deposit your withdrawn funds into your linked bank account. Once processed, the funds will appear in your account within 60 minutes or up to 24 hours depending on the bank you use.
We charge the first two recipients 2.5% of the PayOut amount. The middle recipients are charged 1.5% of the PayOut amount. The last recipient is not charged a fee but is given a loyalty reward of 1% of the PayOut amount.
No. Loyalty rewards are only given to members who are not on a free trial period or any other promotions offered by RaundTable from time to time.
Group savings are more successful if you participate with people you personally know, trust, and have social connections with. Saving groups thrive when members trust and know each other. That is why we strictly recommend that you only add trusted friends and colleagues to your group.
You can update your bank details by clicking on your Profile and updating the details on your profile. A security check is required before you can make any changes to your profile.
You can check the next contribution date on your Table Dashboard. We will also send you a reminder 24 hours before the payment is due.
You can check the receiving order on your Table Dashboard. You will also receive a notification once we deposit your payout into your Wallet.
Security
RaundTable uses the most up-to-date security practices to ensure we safely store your data. We have the highest regard for your privacy, and we routinely evaluate our security practices to ensure we stay up to date. If you suspect that someone has compromised your account, please contact us immediately for further assistance.
No. Other members of your Table do not have access to your personal information. All members have access to Table information such as contributions made, or payouts made within that Table.
Customer Support
You can contact us using the details provided in our website or mobile app.
Please contact RaundTable support for further information.
