Frequently asked questions
Find quick answers to common questions about how our app works, features, troubleshooting, and getting started easily.
1. Getting Started
RaundTable is a digital platform that helps people save money together in trusted groups, commonly known as ROSCAs (Rotating Savings and Credit Associations). Our app makes it easy, secure, and transparent to join or run a savings group from your mobile device.
Download the RaundTable app from the App Store or Google Play, create your account, verify your identity, and join your first Table. New users can also try a $1 Risk-Free Trial Table.
Yes, your first Table cycle is completely free. For additional cycles or Tables, RaundTable charges a small 1% Admin Fee on your payout amount.
Yes. RaundTable is a registered Australian company and complies with all relevant laws. We use bank-grade encryption to protect your personal details.
2. Tables & Savings
A Table is a group of people (usually 3–10 members) who commit to saving together over a set number of weeks. Each member contributes the same amount weekly, and one member receives a payout each cycle until everyone has been paid.
RaundTable creates Tables and makes them available via the Table Market where pre-vetted users can search and join Tables. You can also request RaundTable to create a custom Table for you with your own selected users.
You’ll choose a payout position when joining a Table. Early positions receive their payout sooner but must commit to future contributions. Our system uses Contribution Reserving to ensure this commitment
Table Market allows you to join trusted, pre-vetted Tables with people who have similar savings goals, even if you don’t know anyone personally.
After the final payout is made, your Table is marked as complete. You’ll have the option to rejoin, choose a new payout position, or explore other Tables.
3. Security & Default Protection
PPC is a refundable 10% fee paid with each contribution. It protects your Table in case someone defaults. If no one defaults, your PPC is fully refunded.
If a member misses a contribution, RaundTable uses that member’s PPC first. If needed, RaundTable PPC from other members in equal proportion to cover the shortfall, protecting everyone’s payouts.
CR is a feature for early payout members (positions 1–3). When they receive their payout, they must reserve their next contribution in advance to ensure the group is protected.
Yes, but our Contribution Reserving feature helps minimise this risk by holding their next contribution in advance.
If a member defaults and fails to resolve the default within 24 hours, they are removed from the Table, blacklisted from future Tables, and may be referred to a debt collection agency.
4. Wallet, Payments & Fees
Your Wallet is where you deposit money to make contributions and receive payouts. You can top it up using PayID or bank transfer.
Wallet top-ups and withdrawals typically process within 12 hours, depending on your bank.
$30 late payment fee if you miss a contribution deadline.
$50 early exit fee if you leave a Table before it completes.
No. The 1% Admin Fee (charged after your first cycle) is non-refundable and helps cover platform operations.
5. Support & Contact
You can email us at hello@raundtable.com.au for help or questions or via our social media accounts.
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RaundTable app is provided by RaundTable Pty Ltd ACN 648 353 066. You must consider your personal circumstances before deciding if our product is suitable for your personal needs. Please carefully read our Terms and Conditions before downloading our app and using our services.